Salut les copains,
Il s'agit de Taxi Driver, payé 18,29 € et remboursé à hauteur de 9,15 € sans renvoi, à l'aide d'une simple photo de l'enfoncement.
Pour information, voici l'historique des échanges avec Zavvi :
1 / ZAVVI :
Thank you for getting in touch about your order.
I am sorry to hear that your item was received damaged. We take every measure to ensure that items are delivered securely to our customers.
Please can you send photos of the damage to feedback@zavvi.com so we can investigate this for you?
Once we have received the photographs, we can assess the damage and arrange a suitable solution for you.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Ryan
2 / ZAVVI :
Hello Fabian,
Thank you for getting in touch about order 32792499.
We have now reviewed your pictures and would be happy to offer an account credit of 20%, please let us know if this is suitable and we can add it straight away.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Dave
3 / MOI :
Thanks for your offer but an account credit of 20% is not enough for a such fracture.
I would accept 50% but nos less.
Best regards.
4 / ZAVVI :
Hello Fabian,
Thank you for getting in touch about your order.
On this occasion we are happy to provide you with a 50% refund.
We have now requested that you receive a 50% refund back into your account.
We are sorry for any inconvenience caused.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Nikki