bonsoir,
j'ai suivi vos conseils un mail a amazon.com leur réponse:
Hello,
I'm sorry to hear your order didn't arrive by the estimated delivery date of June 15.
As an online retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.
In my experience, late packages arrive not long after the date listed. Please wait a little longer, until August 20, before requesting a refund or replacement. Otherwise, you might have to return a package.
To help compensate for any inconvenience, I've issued a $8.97 refund to your Visa card for your shipping charges. Once processed, you'll be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=109-7401458-8533806
Packages shipped internationally are sent to the carrier's nearest regional shipping hub and then delivered to customers by their local postal authorities. Tracking and delivery confirmation is only available if the carrier provides it to Amazon.com.
When your order does arrive, there's no need to contact us. However, if you haven't received it by August 20, please let us know through the link below and we'll be happy to get a refund or replacement for you
reste plus qu'a attendre