Un long échange via le chat facebook de zavvi (toujours en cours):
Je me plains de la baisse du steelbook NBC et eux me répondent qu'ils ne savent rien sur cette situation, que les prix changent souvent blablabla.
Mais je leur envoie une copie de leur réponse fait à une personne pour la même situation:
"Hi Tom, here's what you said to my friend earlier:
"Hello,
I am very sorry about this situation. I am able to offer you a goodwill gesture of £5 onto the account, however this will only be a one time gesture of goodwill as prices are subject to change unfortunately.
I can see you are a loyal customer to Zavvi and we do appreciate our customers, however please do note that prices are subject to change and we do reserve the right to change prices at any time. This will happen during busy periods such as the Christmas one currently and this would be something to take into consideration for your future purchases.
Kind regards,
Tom "
How come he can have a goodwill gesture and not me for the exact same situation?
Regards."
Et voilà leur réponse toute bidon pré-fabriqué:
"Hello xxxxx,
I am very sorry about this and I do understand. We deal with these situations on a case by case scenario and I am unable to discuss another customers order with yourself.
I do apologise for this situation and I do understand the frustration this message may cause.
Kind regards,
Tom"
Assez drôle non?